E-governance initiatives are common in most countries, including industrialized economies, emerging economies, and developing economies. In spite of the worldwide diffusion of e-governance initiatives, getting the claimed benefits of e- governance has not been easy for various technological as well as organizational reasons.
E-governance initiatives are challenged by the phenomenon of changing citizen requirements, shifting benchmarks and elusive outcomes. Consequently, there has been significant interest in planning and on developing e-governance best practices and applying them to ensure that e-governance programmes and initiatives are on the right track and are more aligned to outcomes. A systematic process of planning improves citizen centricity, service orientation and transparency in public service delivery and leads to better inclusion of marginalized groups, women, and minorities.